Last updated: September 2026
You can cancel your RepuTrack subscription at any time, with no cancellation fee and no minimum commitment. Cancelling stops future renewal charges; you keep access to the service, including any reports already generated, until the end of the billing period you've already paid for.
Because each billing period grants immediate access to a full month of monitoring and reports, we don't offer prorated refunds for early cancellation. If a payment was charged in error — for example, a duplicate charge, or a charge after you'd already cancelled — email us and we'll investigate and refund it in full within 7 business days of confirming the error.
If we fail to deliver your weekly report for a billing period due to an error on our end (as opposed to a platform-side issue outside our control, such as Google or Tripadvisor being unavailable), let us know and we'll credit that period toward your next bill.
Email reports@yourgeneralist.ai with your business name and the email address your account is registered under. We aim to respond within 2 business days.