Last updated: September 2026
RepuTrack ("RepuTrack", "we", "us") is a reputation-monitoring service for independent hotels and restaurants, operated as a product of AI Generalist. This policy explains what information we collect when you use RepuTrack, why we collect it, and how it's handled.
When you sign up, we collect: your business name and address, the email address you provide for report delivery, and the platforms and (optionally) competitor businesses you choose to monitor. We do not require or collect passwords — access to your own reports is via a private link tied to your account.
To generate your reports, we retrieve publicly available review content and ratings for your business (and any competitors you select) from Google's and Tripadvisor's public APIs. We do not access private data on those platforms, and we do not post, edit, or otherwise act on your behalf on Google or Tripadvisor.
Review content is sent to Anthropic's Claude API for automated analysis (identifying themes, sentiment, and drafting suggested replies) so we can generate your weekly report. Your business details and email are used solely to identify your account, generate reports, and deliver them to you. We do not sell your data or use it for advertising.
RepuTrack is built on top of: Google Places API and the Tripadvisor Content API (review and rating data), Anthropic's Claude API (analysis), SendGrid (email delivery), Razorpay (subscription billing), and Google Cloud (Firestore database and application hosting). Each of these providers processes a limited slice of your data strictly to perform their part of the service, under their own respective privacy and security terms.
Your business details and report history are stored in Google Cloud Firestore for as long as your account is active, so you can view past reports and track trends over time. If you cancel your subscription and request deletion, we will remove your business record and associated reports within 30 days, except where retaining billing records is required by law.
You can request a copy of the data we hold about your business, ask us to correct it, or ask us to delete your account and associated data entirely, at any time, by emailing us (see below).
Questions about this policy or your data can be sent to reports@yourgeneralist.ai.